DTDC Customer Care Help

Guidance for tracking issues, delivery exceptions, escalation steps, and official support channels.

Before contacting support

  • Use the DTDC tracking number or consignment number for fastest lookup.
  • Keep the latest shipment status screenshot before contacting support.
  • If an address or phone update is required, contact support quickly after an exception appears.
  • For branch help, use the official locate-us resources to identify the nearest service point.

Collect the tracking number, latest status, date of last update, and receiver/contact details before raising a support request.

Official support guidance

DTDC states that support can be reached through the Contact Us section on its website and app, or through DIVA, its virtual assistant. Use only DTDC's official website for support requests.

Open official customer care

When to escalate

Escalate when the shipment is stuck without scans for too long, shows exception, failed delivery without contact, or shows delivered but you did not receive it. Mention the full tracking timeline when contacting support.